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Contact us

Contact us

If you would like to get in touch with us you can contact our Investor Services team in the following ways:

Chat

Use our online chat service to talk directly to a member of our Investor Services team.

Secure messaging

If you are an existing investor with myM&G we recommend you log in to your online account and contact us by secure message. This service is secure and will ensure your personal details are kept safe. We aim to respond to your query within 2 working days.

Email

You can email us at info@mymandg.co.uk
We aim to respond to your query within 2 working days.

Please note that emails sent to us are not secure, so please do not include any sensitive or confidential information within them.

If you are an existing investor with myM&G please contact us instead by secure message as this service is secure and will ensure your personal details are kept safe.

Phone

You can call our UK based Investor Services team on 0808 178 4035 (free from landlines and mobiles).

If you are calling from outside the UK, dial +44 808 178 4035. All calls to myM&G are recorded.

Please note our Investor Services team don't give financial advice, so if you need advice you should contact a financial adviser.

Post

Contacting us online or by phone ensures we can respond to your query as quickly as possible.

If you do wish to contact us by post, or need to send some documents, our postal address is:

myM&G, 1 Tanfield, Edinburgh EH3 5DA.

Please note that we do not accept transactions by post unless they have been pre-agreed with our Investor Services team.

Complaints

We take all complaints extremely seriously and do our best to resolve them as quickly as possible. If you would like to speak to us about a complaint, you can contact us by: secure message, phone, or by using the feedback link at the bottom of any page. You can also contact us by email or post.

Feedback

We welcome all feedback about our products and services. Please use the feedback link at the bottom of any page.

We are open 8am to 6pm, Monday to Friday and 9am to 1pm Saturday (excluding UK Bank Holidays)