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Contact us

Contact us

We welcome all feedback about our products and services. Please use the feedback link at the bottom of any page.

If you would like to get in touch with us you can contact our Investor Services team in the following ways:

Chat

Use our online chat service to talk directly to a member of our Investor Services team.

Secure messaging

If you are an existing investor with myM&G we recommend you log in to your online account and contact us by secure message. This service is secure and will ensure your personal details are kept safe. We aim to respond to your query within 2 working days.

Email

You can email us at info@mymandg.co.uk
We aim to respond to your query within 2 working days.

Please note that emails sent to us are not secure, so please do not include any sensitive or confidential information within them.

If you are an existing investor with myM&G please contact us instead by secure message as this service is secure and will ensure your personal details are kept safe.

Phone

You can call our UK based Investor Services team free from landlines and mobiles on 0808 178 4035.

If you are calling from outside the UK, dial +44 808 178 4035. All calls to myM&G are recorded.

Please note our Investor Services team don't give financial advice, so if you need advice you should contact a financial adviser.


Post

Contacting us online or by phone ensures we can respond to your query as quickly as possible.

If you do wish to contact us by post, or need to send some documents, our postal address is:

myM&G, 1 Tanfield, Edinburgh EH3 5DA.

Please note that we do not accept transactions by post unless they have been pre-agreed with our Investor Services team.

Complaints

We take all complaints extremely seriously and do our best to resolve them as quickly as possible.

We will deal with all complaints using our Customer Complaints Charter.

If you would like to speak to us about a complaint, you can contact us in any of the ways mentioned on this page, or by using the feedback link at the bottom of any page (making sure you click on the 'Make this a complaint' button in the bottom right-hand corner).


We are open 08:00 to 18:00, Monday to Friday and 09:00 to 13:00 on Saturday (excluding UK Bank Holidays)