Website security

Website security

We take our responsibility to protect your personal information and investment data very seriously. That's why we have put in place security measures to ensure you can use our website with confidence. Below is a brief overview of the security measures we have in place to protect your investments.

24-hour protection against attack

Our website is protected by firewalls; intrusion protection and detection and there is mitigation against Distributed Denial of Services (DDoS) security measures that safeguard against malicious attack. We have 24-hour monitoring arrangements in place to support these measures and our control processes are subject to regular risk assessment and review to ensure they remain effective.

Encryption technology to safeguard sensitive data

We use strong encryption technology to ensure all sensitive data communications are protected until they reach our systems. This ensures any personal information passed over the internet cannot be read or changed by anyone else.

When you visit an encrypted area of this website, internet browsers, such as Microsoft Internet Explorer, will show you a website is secure by displaying a padlock symbol in the browser window. The letters 'https' will also be displayed in front of the website address (URL) in the browser's navigation bar. You can click on the padlock symbol to reveal our Registration Certificate which has been issued by Verisign, a leading certificate authority.

Protecting our brand integrity

We also use brand protection measures to monitor for sites on the internet that register and use similar URLs and content. We take appropriate steps to ensure the early detection and removal of malicious phishing sites.

Protecting our investors

When you invest with M&G, we take precautions to protect your personal information and investment data.

If you are a new online investor, you'll need to complete our registration process before you can carry out certain types of transactions or receive specific services on this website.

Measures to safeguard your data include:

  • A secure log in process - You will always have to enter your username and a password to give you access to your investments
  • Use of a memorable question - We request random characters in answer to one or more memorable questions in support of certain transactions and operational processes
  • Account lockout - We will temporarily disable an account after a number of incorrect log in attempts, in order to protect against unauthorised persons trying to access your details
  • Automatic log off - We will automatically log you off after a set period of inactivity in case you forget to log off or leave your computer unattended
  • Single Login - We only allow your myM&G account to be logged into from one device at any time. If you are logged in, and then login using another device, your original device will automatically be logged out.
  • Last Login - This will display in the top left hand side of your dashboard, and will give you the date and time when your account was last logged into. If the date/time showing is different to when you last used your account, please contact us.

The information you provide allows us to uniquely identify you when you come to use these services.

Other useful websites

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